Resident Services

Chicago Apartment Resident and Tenant Services                      Pay Online!

Root Realty is a property management company in Chicago that is committed to its tenants, all over Chicago. Whether you are living in an apartment, condominium, townhome, duplex or single family home, we are here to assist you in any way we can. Root Realty focuses on convenience and service. In fact, you can now pay your rent, make a service maintenance request and more right here, online.  Concerned that we may not have received your rent payment? Simply go to your account here and know when it's been processed. Need to set up your utilities? Simply go to the bottom of this page and you'll find a list of all the Chicago utility companies.

You can also contact your Property Supervisor, find answers to your frequently asked questions, and more. Whatever you need to make your living situation easier is right here!

For any issues or questions about rent payments or any of our other residential tenant services please contact us.

Telecommunication Providers in Chicago

Satellite, Cable, Telephone, Cellular, and Internet Companies

Comcast - Cable TV, Internet, and Telephone
1.800.COMCAST (1.800.266.2278)             

Sprint, Telephone, Internet, and Cellular Phone

RCN - Cable TV, Internet, and Telephone
1.800.RING.RCN (1.800.746.4726)

AT&T/SBC - Satellite TV, Internet, Telephone, and Cellular Phone

Verizon - DIRECTV®, Telephone, Internet, and Cellular Phone

U.S. Cellular - Chicago's local Cellular Provider

T-Mobile - Cellular Provider

Electricity Providers in Chicago*

*All providers may not be available in all areas.

Commonwealth Edison
1.800.EDISON.1 (1.800.334.7661)              

BlueStar Energy Services, Inc.
1.866.BLUESTAR (1.866.258.3782)

Commerce Energy, Inc.
Note: Licensed in IL, but not delivering service, yet.

Hudson Energy Services

Integrys Energy Services, Inc.

Natural Gas Providers in Chicago*

*All providers may not be available in all areas.

People's Gas

Interstate Gas Supply of Illinois, Inc

Santanna Energy Services

U.S. Energy Savings Corp.

Spark Energy, L.P.
1.877.228.9427 (URS.2.BUY.GAS)

Ambit Energy
1.888.782.6248 (888-78-AMBIT)


Sublease Information

1.       1. Notify our office of your intention to sublease. Notice must be given in writing. Include your address, date of move out, and confirm you fully understand your responsibilities for sublease. If you have a roommate, they must be included on the email and acknowledge they are not objecting to the sublease.

2.       2. Once notice has been given to our office, you may begin marketing the apartment for rent. We suggest Craigslist and Zillow for your advertising.

3.       3. After you’ve shown the apartment, you may direct interested parties to our website to apply online.

4.       4. Root Realty will screen the application and will let you know within 48 hours whether the individual(s) have been accepted or not.

5.       5. Any security deposits will remain in escrow. We will not be returning any deposit or portion of a deposit until the end of the original lease.

6.       6. The subletter is your tenant. If they do not pay rent, we will turn to the original party to the lease for payment of rent. If there is damage to the unit, we will collect damages from the original party to the lease- not the subletter. The condition of the apartment was turned over to you in clean condition. It is your responsibility that your subletter is aware of the condition of the apartment that you will be turning over to them.

7. 7 7. Feel free to call your property manager should you have any questions on the subletting process. 


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